Data recovery in cleanroom

Broken down hard drive ?

COMPUTERS, HARD DRIVE DISKS, RAID SERVERS, NAS, USB KEYS, MEMORY CARDS, SMARTPHONES, TABLETS, SSD, we know its annoying to lost personnnal, professional or academic data from accidental failure. Our laboratory offer to you our data recovery expertise since 15 years and a service with better prices to restore your data.

100% Free diagnostic

3 steps

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    01. Fill the diagnostic form request in 5 minutes.
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    02. Drop off or ship the device to laboratory.
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    03. Get a free diagnostic in 24h by email.

COVID-19 Opening up the economy :

We continue to work and save your data during the crisis. We are OPEN but only ACCESSIBLE WITH A CALL front of the building.
Please call us 1-888-293-8490 (toll free) and we will come to pick your package.

Prefer our pick-up services at Montreal and free shipping via Xpresspost across Canada. It's simple, free, fast and secure.

Delivery services Canada Post : normal

Pick-up at Montreal's island : normal

Thank you for continuing to support the Quebec and Canadian economy.

Data recovery in cleanroom

Hard drive breakdown ?

We have handled thousands of cases and we can do everything possible to save your data, regardless of the failure. They are numerous and can have several causes. We can group them into 3 types.
What are the hard drive failures?

In the operating conditions of a hard drive, a clean room is essential to open it. A hair, dust or even a particle can contaminate platters and damage it. If you detect an abnormal mechanical noise (repetitive clicking noise) after a fall or a shock, or if drive doesn’t spin, with or without a “beeping” noise, or if it’s extremely slow to access files, we advise you to DON’T MAKE IT WORK.

Get a free diagnostic. Click here !

Recover my data
Data recovery in laboratory

Prices and Processing times

  • LOGICAL BREAKDOWNS 
    (SOFTWARE)

  • Why ?

    Hard drive has no physical issue and can be easily detected by disk manager of operating system (if no problem with enclosure or USB port of computer). This failure also concerns voluntary data erasures (by human action).

  • Symptoms

    Partitions are not or badly recognized. The disk manager displays a RAW volume. Other case : data was erased by mistake and there was no rewriting of data on the drive.

  • Probable causes

    The hard drive was not removed safely, by mistake, or after an electrical shutdown. Something has caused write errors in the file system.

  • Treatments

    In many cases, proper data recovery software may be sufficient to retrieve them. However, there are some mistakes you should not make with data recovery software. Click to read more or get a free diagnostic. If you are not used to it, with us no need to spend your money in useless softwares. No data, no fees. It’s our promise and in addition get explanations by professional about result.

  • FIRMWARE BREAKDOWNS 
    (ELECTRONIC)

  • Why ?

    The electronic board on the back of the hard drive disk plays a vital role in the proper functioning. It contains firmware that sometimes becomes corrupted or inaccessible due to a problem with a component.

  • Symptoms

    Hard drive can be inert (without bipping noise), it doesn’t spin up anymore. It can also run normally but the disk manager is unable to recognize the presence of the hard drive disk.

  • Probable causes

    The hard drive received an electric shock (poor power, surge, etc). An electronic component is damaged. The firmware has been corrupted due to i/o errors.

  • Treatments

    It should be avoided to connect, recovery software will not be useful if the hard drive is not recognized, worse it can aggravate the problem. The electronic board must be repaired or replaced by professionals because some manipulations can cause the permanent loss of data. Reprogramming firmware and get a clone are steps to recover data safetely. Trust in data recovery experts.

  • MECHANICAL BREAKDOWNS 
    (CLEANROOM)

  • Why ?

    Hard drive has a serious mechanical breakdown, often after a fall, a shock or because the hard drive is old, it’s serious and that may damage the platters inside. DO NOT CONNECT. We have to open it in a clean room to check condition.

  • Symptoms

    Hard disk makes abnormal and repetitive mechanical noises (“click”, “beep”, it turns then stops). This failure is sometimes difficult to detect but it must ABSOLUTLY be opened in cleanroom.

  • Probable causes

    Fall, shock and old age of the hard drive are the most likely causes. Moving the heads can damage the platters and destroy your data permanently.

  • Treatments

    No miracle solution. To not worsen breakdown and make recovery possible, you have to entrust hard drive to data recovery professionals with expertise and tools to operate in a cleanroom. If at diagnostic step, it’s obvious that no data can be recovered, we prevent you with a photographic proof and an attestation for insurance (pay attention to laboratories which ask a deposit without proof).

You're not sure of breakdown ?  Get a free diagnostic.

Get Prices & Process times

DIAGNOSTICS  CENTER

Start with confirm diagnostic of breakdown. Choose your device.

Data recovery in laboratory

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Happy customers
Our services

Services at your convenience

Come in store.

Drop off your device to laboratory. A first diagnostic can be done at lab. But if your hard drive needs to be open in a clean room to check inside, we need 24h to send you the diagnostic by email.

Ship the device

No time to come? Too far ? You can send your hard drive to the laboratory. Pack it correctly, print the shipping slip and your free Xpresspost label, then drop the package off at a Canada Post office.

With Xpresspost, we are at 24h for 95% of Canadians.

Get a free label

Are you
Questions?
LET US KNOW or CALL US AT
1-888-293-8490 !(free toll)

If you’re having trouble with something our experts will do our best to help!